Property rentals, Changeover, Meet and Greet service
 

Advertisement

Choosing the advertiser

Advertising is the backbone of successful marketing and in our current climate of buying and booking online, The Internet is the ideal place to advertise because millions of Holidaymakers going online every day. The best way to get your property seen on the web is to use a rental-listing site. Rental listing sites are great value for money because they do the work of bringing thousands of holidaymakers to see your property in volumes. 

Prepare your advertisement

Description of your property

Give the best description of your property. Dont' forget details like TV, DVD player, air conditionning, car parking, terrace... All the things which can seems your property is better than an other.

Description of the location

Distance from the sea, the pedestrian zone, the center of the town...

Photos

Photos are the most important in your advertisement : they must be attractive. Some advices:

- use a good quality digital camera with a high pixel count,

- take photos with natural light,

- make sure your property is clean and tidy, dressing up each room up to look its best. : make the beds, add cushions and a vase of flowers on the bedside table.

Price

The price must be the good price regarding on: the area, the location, the distance from the sea, the distance from the center of the town, the building, the services offered. Do your own research on the rental-listind sites and look for property which seems like yours and which have been booked.

Think about minimum stays. Remember pricing needs to be higher per night for shorter stays if you still hope to get a good return. You’ll need to arrange cleaning and changeovers so bear these costs in mind too.

Management

Services to your guests

Welcome pack: receiving a welcome pack will be appreciate by your guests. They will see you respect them and make sure their holidays will have a good departure. You can include: bottle of wine, coffee & tea, milk, biscuits or small box of chocolates, fresh fruit, lollipops (if the group includes children). We can provide this service in meet and greet service.

Local information: Maps, tourism information, bus maps, train. You can offer a booklet with local information, emergency call...In our meet and greet service, this booklet is included.

Be in touch: If there is a phone at the property call at least once to check your guests have arrived safely and are enjoying their stay. Make sure they have contact details for you or your local representative in case of any problems.

Ask for feedback: leave a guestbook in the property itself, and email your guests when they get back to ask them what they did and didn’t like about your property. Using these comments will help you to improve the service you offer and attract people back.

Bookings management

Enquiries handling

- Be easy to reach. Make sure that you check your emails regularly and answer your phone

- Be flexible. However up to date your advertising, you’re bound to get some enquiries about dates that have already gone. Explain the situation and offer enquirers alternative dates – perhaps give them a discount for choosing those dates instead.

- Ask about your guests: ask people how old their kids are or how many people will be staying.

Booking confirmation

1. Send out your booking contract and ask for a booking deposit. (example of booking contract)
2. Ask for the balance of the payment and a security deposit.

3. Update your file of bookings (example of bookings document)
4. Send keys or give them the contact of your agent with directions out when you have received full cleared payment.

5. Check the property (Riviera Accueil Services provides this service in his meet and greet service) and return the Security deposit .

Insurance

First of all choose a french insurance and inform your agent that you will rent your property a part-time of the year. Remind guests that they will need to buy travel insurance to cover any medical treatment while away, luggage lost in transit, theft and transport delays.